FAQ's
What are your Terms and Conditions ?
Vendor Terms and Conditions (PDF)
Customer Terms and Coniditions (PDF)
How does NER sell products?
NER Imaging Supplies
and Technology Solutions are available through a network of resellers.
We do not sell directly to end-users. To become an NER reseller
or to find a reseller in your area, please contact one of our
regional sales offices. Your regional sales manager can be found
through our Sales Locator.
Who is Image1 ?
Image1 is a wholly owned subsidiary of NER Data Products, Inc. and is a leader in the printer parts industry. Image1 provides high quality, low cost printer parts. As an HP® APR and Lexmark® parts distributor, Image1 stocks thousands of products in 4 distribution facilities. Find out more about Image1 in our Printer Parts section or visit their website at www.image1products.com.
Are your compatible toner
cartridges as good as the OEM?
The simple answer is YES! Our world-class STMC certified manufacturing
facilities use lab matched toner and components in the production
process. Cartridges are tested to ASTM standards and we verify
performance through 100% post-testing. In addition our cartridges
are tested by an independent lab to validate OEM quality and
performance equivalence. Our toner cartridges carry the industry's
best warranty that covers both the cartridge and the printer!
What is STMC?
STMC stands for the Standardized Test Methods Committee. This global committee formed to find and promote standardized test methods for the printer cartridge industry. The test methods are used to evaluate toner printer cartridge performance. Standardized test methods make it possible to evaluate a cartridge anywhere and come up with the same test results no matter who tests it. Standardized tests do not specify how a cartridge must perform; they only measure it.
Source Information: “Standardized Testing” [www.i-itc.org/standards.htm] 2006
Is NER STMC certified?
Yes, currently NER has seven employees trained and certified by the STMC. This allows NER to use the following logo on our marketing materials.
What is ASTM?
ASTM International (American Society for Testing and Materials) is one of the largest voluntary standards development organizations in the world-a trusted source for technical standards for materials, products, systems, and services. Known for their high technical quality and market relevancy, ASTM International standards have an important role in the information infrastructure that guides design, manufacturing and trade in the global economy.
Source Information: “Overview” [www.astm.org/cgi-bin/SoftCart.exe/ABOUT/aboutASTM.html] 2006
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